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Taylor

Hodges

Executive Director, Corrigo Customer Success

JLL

Taylor Hodges is an accomplished Customer Success leader with over a decade of experience driving exceptional client outcomes. As Executive Director of Customer Success at JLL, Taylor spearheads initiatives that consistently elevate customer experience and profitability across the organization. Taylor has pioneered JLL's customer success methodology built on three essential pillars: Retention & Adoption, Expansion & Growth, and Advocacy & Ambassadorship. This framework has become instrumental in strengthening client relationships and delivering measurable business impact. Known for fostering deep partnerships across organizational boundaries, Taylor excels at uniting cross-functional teams to ensure clients achieve their strategic objectives and realize maximum value from JLL's solutions.

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18 February 2026 13:30 - 14:15

The RevOps integration playbook: Where customer success fits in the new GTM model

As RevOps matures beyond sales and marketing alignment, Customer Success represents the final frontier for true revenue orchestration. This panel brings together RevOps leaders and CS executives who have successfully integrated post-sale motions into unified revenue operations. Panelists will deconstruct their integration strategies, from shared data models and forecasting processes to cross-functional team structures that eliminate handoff friction. We'll explore how this integration impacts customer experience, internal operations, and ultimately revenue predictability. The session includes practical frameworks for assessing RevOps readiness and managing the cultural shift required for this evolution.