Michael Cooksey is Head of Community at Qualtrics, the world's number one Experience Management (XM) platform, where he leads a global community of members based on every continent in the world (yes, including Antarctica). In addition to being an online community leader and Silicon Valley veteran, he is also an alumnus of several successful international startups, such as Slide (acquired by Google), Viki (acquired by Rakuten), and Fandom (acquired by TPG), where he was Senior Director of Community Development of one of the largest international online audiences in the world. Michael brings a strong body of knowledge to managing the complete suite of digital customer success efforts that enhance and increase product, program and resource awareness across all end-user channels, resulting in increased product engagement and loyalty. Michael has led large-scale B2B communities, SaaS brand communities, digital support teams, and content marketing teams for enterprise-level companies around the world. He has worked in this capacity extensively overseas on the ground in both Asia and Europe, with a special expertise in the DACH/German-speaking market. Bilingual and bicultural in English and German, Michael also has direct experience managing and leading teams in the US, Singapore, and Germany, as well as collaborating directly with C-suite executives for major American, Asian and European corporations.