Taylor Hodges is an accomplished Customer Success leader with over a decade of experience driving exceptional client outcomes. As Executive Director of Customer Success at JLL, Taylor spearheads initiatives that consistently elevate customer experience and profitability across the organization. Taylor has pioneered JLL's customer success methodology built on three essential pillars: Retention & Adoption, Expansion & Growth, and Advocacy & Ambassadorship. This framework has become instrumental in strengthening client relationships and delivering measurable business impact. Known for fostering deep partnerships across organizational boundaries, Taylor excels at uniting cross-functional teams to ensure clients achieve their strategic objectives and realize maximum value from JLL's solutions.