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Suzanne
Shaw
Director, Community & Field Readiness
LogicMonitor
Suzanne Shaw brings a unique blend of sales, sales leadership, and GTM enablement experience to her role leading Community & Field Readiness at LogicMonitor. She specializes in translating product strategy into just-in-time readiness, launch plays, and field activation, while embedding community engagement and advocacy directly into the GTM customer journey. Suzanne is known for her metrics-driven, AI-informed approach, leveraging data, custom GPTs, and AI-supported workflows to measure enablement and community programs through business outcomes—including adoption, expansion, and pipeline influence. Her work uses customer voice, peer learning, and AI insights to inform product and GTM strategy, ensuring readiness and advocacy operate as scalable growth levers.
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18 February 2026 12:45 - 13:15
Fireside Chat | The end of silos: Defining a unified, AI-powered GTM model
In this session, Suzanne and Devin share how LogicMonitor evolved from a sales-centric enablement model into a cross-functional GTM Enablement PMO, aligning Revenue Enablement, Sales Ops, Product Marketing, Product Enablement, Customer Enablement, and Community around a shared operating framework. Attendees will learn how an 80/20 enablement model—80% shared foundational content and workflows, 20% role-based differentiation—creates consistency and scale without adding enablement headcount, and how AI is embedded directly into GTM execution. What you'll take away from this session: - How GTM teams are scaling enablement using AI-powered coaching, readiness, and execution - AI-driven performance enablement, including role play, coaching workflows, and programs that reinforce methodology and message mastery - Just-in-time product and field readiness that turns product innovation into clear, role-specific actions - Use of custom GPTs and AI agents to deliver consistent, personalized communication at scale - How to build a cross-functional GTM Enablement PMO spanning sales ops, marketing, and product enablement - Real-world examples of AI applied to readiness, coaching, and field execution (beyond content creation) - A repeatable model for increasing enablement impact while reducing duplication and friction